How safe is your data at kikriya?
Last Updated: January 2025
What Information We Collect
When you register an account at kikriya, your name, phone number, date of birth, and payment-related information are collected — these details are essential for managing your account and processing transactions. When you use our platform, your device type, IP address, browser information, and session activity are automatically recorded. This technical data is used to ensure platform security and improve the user experience. We never collect more information than necessary, and we do not knowingly collect any information from minors (under 18 years of age). Additional documents may be requested for identity verification purposes, but only for security-related reasons.
- Registration Information: Name, phone number, date of birth, password (in encrypted form).
- Transaction Information: Deposit and withdrawal history, last four digits of the payment method used.
- Technical Information: IP address, device ID, browser version, login duration.
- Gaming Information: Game history, scores, session data — for platform security purposes.
How Your Information Is Used
The information you provide is used solely for service delivery, account management, and transaction processing — it is not used for any other purpose. kikriya analyzes collected data to prevent fraud, verify account security, and combat money laundering. Behavioral data may be used to improve your gaming experience and show content tailored to your preferences, but this is always carried out within the scope of this policy. Your information is also used to communicate with you regarding important platform updates, transaction confirmations, and security-related matters. We respect your consent when it comes to sending marketing or promotional messages, and you may opt out of such communications at any time.
Sharing Information with Third Parties
Kikriya never sells, rents, or transfers your personal information to third parties for marketing purposes — that is our commitment. Limited transaction data is shared with trusted mobile banking providers solely to complete payment processing, and they are not permitted to use this information for any other purpose. Information may be disclosed to government authorities or law enforcement agencies in response to lawful requests under applicable laws. Any such disclosure is kept to the minimum necessary, and the relevant third parties are bound by strict confidentiality agreements. We are always vigilant in protecting your data and take responsibility for notifying you of any unauthorized disclosure.
Your Control Over Your Data
View & Correct Your Information
You can view and update your profile information at any time by logging into your account. Identity verification may be required when changing your name, phone number, or other details. Keeping your information accurate helps maintain the security of your account. Correction requests are typically processed within 3–5 business days. Contact us for assistance with any data corrections.
Request to Delete Your Data
If you wish to close your account, you may request that your personal data be deleted. However, certain information may be required by law or regulation to be retained for a specified period. Transaction records are generally retained for up to five years in accordance with Bangladesh's financial regulations. Data deletion requests are processed within 30 business days. You will be notified by email regarding the progress of your request.
Data Portability
You may request a copy of your own account data, which will be provided in a readable format. This will include your profile information, transaction history, and a summary of your gaming activity. Identity verification is mandatory before data is provided, ensuring your security. Data is sent within 10 business days of receiving your request. Contact us directly to use this service.
Opting Out of Marketing Communications
If you do not wish to receive promotional messages or special offer notifications, you can opt out at any time. You can change your notification preferences directly from your account settings. Even if you opt out of marketing communications, transactional confirmations and important security-related messages will continue to be sent. Changes to your preferences take effect within 48 hours. If you experience any issues with this, please contact our support team.
Cookies & Tracking Technologies
Kikriya uses cookies to enhance your browsing experience and ensure platform functionality. Session cookies maintain your login state and are automatically deleted when you close your browser. Persistent cookies remember your language and preference settings so you don't have to set them up again on your next visit. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some platform features. We do not use any third-party advertising tracking cookies, and your browsing behavior is never shared with external organizations.
Data Retention & Security Practices
Kikriya uses industry-standard encryption technology to protect your personal data — encryption is active for both data in transit and data at rest. Our server infrastructure undergoes regular security audits, and firewalls and intrusion detection systems are in place to prevent unauthorized access. Passwords are never stored in plain text — they are protected using strong hashing algorithms. If unusual activity is detected on your account, an automatic alert is triggered and your account may be temporarily locked if necessary. Our data security team monitors systems around the clock and is always ready to respond quickly to any security incident.
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
- Two-Factor Authentication: An additional verification layer can be enabled for account access.
- Regular Backups: Regular encrypted backups are maintained to prevent data loss.
- Access Control: Only authorized staff have access to specific data.
Data Retention Period
Profile information is retained while your account is active and deleted within a designated timeframe upon receiving an account closure request. Under Bangladesh's financial regulations, transaction records must be retained for a minimum of five years, even after an account is closed. Information related to fraud investigations or disputes is retained until the relevant legal process is concluded. Inactive accounts that have exceeded a specified period are subject to automatic data deletion, though you will be notified by email beforehand. We do not retain any information longer than necessary — our data retention policy is reviewed and updated on a regular basis.
Policy Changes & Updates
Our privacy policy may be updated from time to time — changes may arise due to technological developments, legal requirements, or new platform features. You will be notified at least 30 days before any significant changes take effect, via email or in-platform notification. Continued use of the platform after an update is considered acceptance of the revised policy. The date of each update will be noted at the top of this page so you can easily see when the policy was last changed. If you have any questions or concerns about any part of the privacy policy, please don't hesitate to contact us.
Have a Privacy Question?
We are always ready to help with any questions about your data security.
To ask any questions about our privacy policy, request data corrections, or submit a request to delete your account data, please contact our support team directly. Our data privacy team typically responds to your request within 2–3 business days. All privacy-related requests are handled securely and confidentially, and the necessary steps are taken only after your identity has been verified. We believe that transparency and trustworthiness are the foundation of a lasting relationship — which is why we take every request from you seriously.
Play Safe, Win with Joy
Enjoy the best gaming experience at kikriya with your personal information fully protected. Thousands of players in Bangladesh already trust us — join them and feel the difference for yourself.